FREQUENTLY ASKED QUESTIONS
Due to our made-to-order production process, Savantte does not accept standard returns for change of mind or sizing issues. However, we fully stand behind our craftsmanship quality - we accept returns only for manufacturing defects such as printing issues, material damage, or structural problems.
If you receive a defective item, contact us at support@savantte.com within 7 days with photos and your order number. We'll review your claim within 24-48 hours and provide a full refund or replacement if the defect is verified. All return shipping costs for verified defects are covered by us.
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through our encrypted payment gateway to ensure your financial information remains protected.
Due to our made-to-order production process that begins immediately after order placement, modifications or cancellations must be requested within 1 hour of placing your order. However, we cannot guarantee that changes will always be possible, as production may have already started.
For the best chance of modifying or canceling your order, please contact our support team at support@savantte.com as quickly as possible after placing your order. Our team will do their best to accommodate your request if production hasn't begun yet.
Yes, we ship worldwide! Currently we offer standard shipping to the US and EU with delivery times of 3-7 business days. For other international destinations, please contact us at support@savantte.com for shipping availability and rates to your specific location.
Standard shipping takes 3-7 business days for most items in the US/EU. Express shipping is available for select orders (+$5) and takes 2-4 business days.
Yes! We provide free shipping on all orders over $100. For orders below $100, standard shipping rates apply. (US/EU). But! We also occasionally run free shipping promotions - sign up for our newsletter to be notified of special offers and exclusive deals.
Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package directly through the carrier's website or contact us at support@savantte.com if you need assistance with tracking your order.
Savantte is a Spanish streetwear brand that delivers uncompromising quality and craftsmanship. We create all garments exclusively from 100% premium cotton sourced from the finest farms globally. Our materials feature an ultra-soft touch while being extremely durable - designed to maintain their luxurious feel even after countless washes.
Every piece is meticulously crafted with attention to detail, ensuring exceptional longevity and performance whether you're at the gym or out for the evening. At Savantte, we believe luxury fashion should never sacrifice comfort or integrity - that's why we use only the highest-grade materials and maintain unwavering quality standards in every stitch, cut, and fabric choice.
Our mission is to deliver nothing less than perfection - clothing that's not just about looking good, but feeling exceptional.
Each product page includes a detailed size chart with measurements. We recommend measuring yourself and comparing to our size guide for the best fit. Since our items are made-to-order and cannot be exchanged for sizing issues, please choose carefully. If you're between sizes or need sizing advice, contact us at support@savantte.com before ordering.
Yes, our website is completely secure. We use SSL encryption to protect your personal and payment information. All transactions are processed through secure, encrypted payment gateways that comply with industry security standards. Your privacy and security are our top priorities.
Email: support@savantte.com
Response Time: Within 24-48 hours for all inquiries
Service Hours:
Our dedicated customer service team is here to help with any questions about orders, products, sizing, or returns.
While defective items are extremely rare due to our rigorous quality control process, we stand behind our craftsmanship 100% and will make it right if any issues occur.
But If you receive a defective or damaged item, please contact our Customer Service team at support@savantte.com within 7 days of delivery. Include your order number, clear photos of the defect/damage, and a description of the issue.
Our team will review your claim within 24-48 hours and provide a replacement or full refund for verified manufacturing defects. We'll also cover all return shipping costs